TRUEING
FAQ
Delivery
Trueing currently provides free shipping on all orders, domestic and international. US orders ship via FedEx Ground and international orders are delivered via USPS. Shipping time varies depending on destination, but most orders reach our customers within 3-5 business days. For expedited shipping, please contact info@trueing.co, additional charges will be incurred. Shipping times are in addition to any lead times quoted when your order is placed.
Refunds
All items are non-refundable as our products are made to order. However, you may cancel your order within 24 hours of receipt of payment before the piece goes into production - a 5% cancellation fee will apply.
Privacy Policy
It is Trueing Studio LLC's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below:
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Trueing Studio, LLC may change this privacy policy from time to time at Trueing Studio LLC's sole discretion.